Dells Community Pulse

Dells Community Pulse

Dells launched Community Pulse which organizers their customers “Compliments” and “Complaints” along with a cloud of tags on subjects and a graph on subjects to see how they are doing overtime with individual categories.

Instead of hiding away all their complaints, show it off and improve. The more transparent a company can be about their issues, the sooner they can fix them. Fail faster, improve sooner.

Leave a Reply

%d bloggers like this: